Frequently Asked Questions


Q. How many square feet can a diffuser cover?

A. It all depends on ceiling height and airflow.  Generally speaking, a diffuser covers up to 3,000 sq. ft.

Q. Can I use more than one diffuser in a single area? 

A. Certainly, providing that fragrances don't mix.

 

Q. What ingredients do your fragrances use? Are they hazardous to my health?

A. Our fragrances are approved by the IFRA (International Fragrance Association) and RIFM (Research Institute for Fragrance Materials). All are made of natural ingredients, harmless to your health.  

 

Q. Can I use different fragrances in a single diffuser?

A. You can only insert one cartridge at a time in a diffuser. It is however possible to vary fragrances for a change by replacing one cartridge by another, which is very simply done.

 

Q. Is my Aromaestro diffuser compatible with an iPhone or Android smartphone?

A. Absolutely!

 

Q. How long will cartridges last?

A. It depends on the total time of diffusion in a week and desired intensity. In retail stores open 40 hours a week and using average intensity levels, a cartridge will last approximately 6 months.

 

Q. Is it possible to smell fragrances prior to ordering?

A. Of course. We invite you to order spray bottle samples from our "Aromaestro Catalogue" section to experience our olfactory offering before ordering cartridges

 

Q. What is the warranty like?

A. Our diffusers are guaranteed for 12 months from the date of purchase.

 

Q. Is it possible to move a diffuser after its installation (for example, from the main residence to the countryside)?

A. Yes. However, it is important to take the cartridge out of the diffuser before you move it.

 

Q. What maintenance does the Aromaestro diffuser require?

A. Simply clean the outlet with a Q-tip when changing cartridges and clean the air filter once every six (6) months. To do so, remove it from the diffuser and rinse under tap water.

 

Q. Are the cartridges refillable?

A. No. Once the cartridge is empty, please discard it in the recycling bin.


Q. What are the most popular fragrances?

A. It varies but the favorites so far : Rooibos, Green TeaMint & Basil et Orchid & Vanilla.


Q. If for any reason I am not satisfied with the diffusor, do you offer a full refund ?
A. Within 30 days of purchase, we offer a refund if the condition of the diffusor is deemed impeccable. 15% of the diffusor's value is not reimbursed for the restocking fee. Return transportation to our offices is at your expense.


Q. If I do not like the smell of the received cartridge, can I return it to exchange it since it is used very little?

A. We do not accept the return of used cartridges, despite the lack of use. On the other hand, as compensation, within 30 days of your order, we offer free shipping. It is best to order 2ml samples before ordering cartridges to make sure you like the smell.